Canada's biggest banks restrict personal AI agents such as Meta's Muse
Royal Bank of Canada told staff that such agents can create liability exposure, according to a memo seen by Bloomberg.
Royal Bank of Canada will block third-party personal AI agents from directly accessing its authenticated digital services, according to a staff memo seen by Bloomberg and reported by Insurance Journal on 29 October.
The memo said such agents "accessing banking systems can create unacceptable customer risk, including acting beyond customer expectations or creating liability exposure". Bank of Montreal, Toronto-Dominion Bank and Scotiabank said they were also restricting the agents.
Meta's Muse is among the personal agents that can access quotes from US comparison site Insurify through an AI agent gateway launched on 28 October. London start-up Marrow, which builds infrastructure for agents to buy insurance, has been in production with Aviva since March 2026.
Related coverage: Allianz X co-leads $200m round in AI specialty underwriter Ledgebrook and FCA lists relying on untested AI vendor assurances as poor practice.
Sources
- Insurance Journal (Bloomberg), 29 Oct 2026
- Coverwire, Insurify AI agent gateway
- Coverwire, Marrow pre-seed round
CoverWire is a news and information service. Nothing here is investment advice.
Free briefing
The CoverWire briefing
Get the day's UK insurance news by email at 08:30 every weekday. It's free, and you can unsubscribe at any time.