Vertafore adds Velocity Coach Agent to AMS360 and Sagitta for agencies
Vertafore says the agent cut the time staff spend finding answers by up to 88% in internal testing.
Vertafore has made its Velocity Coach Agent available in AgencyOne with AMS360 and Sagitta, the Denver-based agency software provider said in a statement on 20 October.
The agent answers product and how-to questions in natural language, using Vertafore's documentation and, where an agency configures it, the agency's own standard operating procedures. Answers come with sources, and staff can ask follow-up questions without leaving the management system.
Vertafore said the tool cut the time needed to find answers by up to 88% in internal testing. It is pitched at onboarding new staff, handling infrequent tasks such as recording client payments or processing endorsements, and keeping teams consistent with agency standards.
Vertafore presents Coach Agent as part of its "Agentic Agency" plan, which applies AI across sales, submissions, service, accounting and intelligence workflows. The company says it supports more than 95% of the top agencies and insurers.
Related coverage: Brokers Alliance opens agency book data to AI assistants with MyAdvisorData and Marsh index shows UK commercial insurance rates fell 8% in Q3.
Sources
CoverWire is a news and information service. Nothing here is investment advice.
Free briefing
The CoverWire briefing
Get the day's UK insurance news by email at 08:30 every weekday. It's free, and you can unsubscribe at any time.